F.A.Q.

Where is Turtle Beach House and how do I get there?
We are located on Isla Colon, 20 minutes out of Bocas Town on Bluff Beach. Taxis are readily available, cost is $15 USD one way. We can arrange for a taxi to meet you on arrival at the airport. Please note that the road is NOT a paved highway,it is bumpy,sandy adventure!

Do you accept Credit Cards ?
We accept Visa or Master card ,credit card charges may apply.
Many activities,tours and restaurants in Bocas only accept cash.

Do you have an ATM ?
There is 2 ATMs in Bocas town. Fees will depend on your home bank.

Is it really necessary to have Travel and Cancellation insurance?
Yes. Delays due to unforeseen circumstances can occur. At Turtle Beach House no-shows due to travel delays are considered to be a cancellation and corresponding fees will apply. See our cancellation policy.

Do the rooms have hot water?
All the rooms have hot water.

What time is check in and check out?
CHECK-IN TIME is 2PM
CHECK-OUT is 10AM

As we are cleaning and preparing rooms for our new guests between 10AM and 2PM, prompt check out is appreciated. Luggage storage is available. We make every effort to accommodate guest schedules, while taking into account arrival and departure of existing guests. We are a small B&B and only have ensuite bathroom facilities. We are sometimes unable to offer access to all facilities for early arrivals or late departures.

Do you have internet access?
All of our rooms and common areas have free WiFi.

What is the weather like?
We have a tropical rainforest climate. This is a type of tropical climate in which there is no dry season-all months will have rain, there is no pronounced summer or winter . Average temperature for the year in Bocas del Toro is 79.8 F [26.6 C]. Expect a bit of everything!

What should I pack?
Lightweight summer clothes, comfortable footwear ,sunscreen,bug spray,lightweight rain jacket,flashlight. Try not to over pack ,you wont wear it all!

Will my cell phone work in Bocas?
Probably not! We recommend bringing your smartphones and use our WiFi for apps such as Whatsapp or Viber.

Are there many Bugs?
We are in the jungle so there are bugs! Out at Bluff ,we do not seem to have many mosquitoes . If in doubt,use bug spray.

What are our restaurant options?
There are 3 restaurants,beach bar and a pizzeria in easy walking distance from us

Is the water safe to drink?
Yes,all the water in the house is filtered ,we use it for cooking and hot drinks.However, we do provide drinking water for guest use. Please bring a travel container as we do not sell bottled water as plastic re-cycling is an ongoing problem on Bocas.

Do you have Air Conditioning?
As we are solar powered this is not possible. All our rooms have powerful,quiet fans to keep you comfortable.

Can we use the kitchen?
Yes. The kitchen is stocked with basics and the fridge is shared by everyone. There is also a BBQ available for guest use.

Do you provide towels and linens?
Yes.Beach towels and bathroom towels are provided. As water for showers,sinks, toilets and laundry is provided by the rain we change linens only if requested during your stay.

Children
Children and family groups are welcome! Please note we are child friendly but not child proof, please contact with any questions you may have.